Refund Policy

1. Nature of our services

Hair By Elize provides personal beauty and hair services performed in-salon by appointment. Because these services are performed on the client and cannot be returned, refunds are handled on a case-by-case basis in accordance with the South African Consumer Protection Act (Act 68 of 2008).

2. Cancellations & rescheduling

• • More than 24 hours before your appointment: full refund of any deposit or prepayment.
• • Less than 24 hours before your appointment: the deposit or prepayment may be forfeited.
• • No-shows: the full amount paid may be forfeited.
• • Rescheduling with more than 24 hours' notice is free of charge and the payment carries over to the new date.

3. Service concerns

If you are not satisfied with a service, please let us know within 7 days of your appointment. We will invite you back to the salon so we can assess the work and, where reasonable, correct it at no additional charge. Refunds for completed services are only granted in exceptional circumstances and at the discretion of management.

4. Retail products

Unopened, unused retail products purchased in-salon may be exchanged or refunded within 7 days with proof of purchase. Opened or used products cannot be refunded for hygiene reasons.

5. Gift vouchers

Gift vouchers are non-refundable and non-exchangeable for cash. Vouchers are valid for 12 months from date of purchase.

6. How refunds are paid

Approved refunds are processed via the original payment method (PayFast / card / EFT) within 5–10 business days.

7. Contact

To request a refund or discuss a service concern, contact us at info@hairbyelize.co.za or 072 374 1986.